Schappit administration disrupts hundreds of NHS GP practice websites

Schappit Ltd, the parent company of healthcare technology provider Silicon Practice, entered administration on 16 October 2026, triggering widespread disruption to GP practice websites across England and Wales and forcing NHS authorities to coordinate emergency arrangements to maintain patient access to healthcare services. Richard Rendle of Rendle & Co was appointed administrator.

Silicon Practice supplied website infrastructure and digital patient communication tools to more than 1,000 GP surgeries through its FootFall platform, which enabled patients to request appointments, order repeat prescriptions and communicate with healthcare professionals. Following Schappit's administration and the cessation of Silicon Practice's operations, numerous GP websites became inaccessible, with some practices reporting that their websites had been removed without advance warning.

The disruption affected surgeries in Gloucestershire, Norfolk, Suffolk, London and Wales. Several practices reported losing their websites entirely, leaving patients dependent on telephone services, email and alternative NHS digital platforms. Hellesdon Medical Practice in Norwich reported that more than 1,200 surgeries had been affected nationwide, although NHS England subsequently estimated that fewer than 500 practices, representing less than 10% of GP surgeries, were impacted.

The sudden withdrawal of services prompted intervention by NHS England and regional Integrated Care Boards (ICBs), which began working with affected practices to establish alternative website arrangements and maintain continuity of care. NHS England instructed practices to develop contingency plans and confirm their arrangements with their respective ICBs, while advising patients to use the NHS App or contact their surgeries directly where websites were unavailable.

In Wales, Swansea Bay University Health Board warned that affected practices could lose access to their websites with little or no notice, requiring patients to redirect prescription requests and other administrative enquiries through alternative channels.